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Frequently Asked Questions (FAQ)
Q: How can I order tickets?
A: There are many ways to order tickets to Cultural Trust events.
- Purchase tickets online at TrustArts.org or CulturalDistrict.org
- Call 412-456-6666
- Visit the Box Office at Theater Square, 665 Penn Avenue
- Fax 412-456-2694
Learn about the benefits of ordering from the official ticket source >>>
Q: What is your policy regarding ticket resale?
A non-profit organization, the Pittsburgh Cultural Trust is dedicated to making tickets as affordable as possible for all audiences. Tickets purchased from official ticket sources cannot be resold, transferred or distributed to any ticket broker or any other person or entity for resale above the face value of the ticket. Should it come to the Pittsburgh Cultural Trust's attention that a ticket purchaser is a ticket broker, all current and future orders may be cancelled without notice or justification of action. The Pittsburgh Cultural Trust reserves the right to deny admission to any person with a ticket obtained in violation of these terms.
Q: What time do theater doors open for a performance?
A: The doors to the theater lobbies typically open 1 hour prior to curtain. However, presenters may open the auditorium doors at their discretion.
Q: Is there a dress code for The Trust's theaters?
A: While many patrons prefer to wear suits and dresses, others dress more casually. Above all, dress comfortably.
Q: What is the number for the Lost and Found?
A: Benedum Center: 412-456-2604; Byham Theater: 412-456-1377; Harris Theater: 412-471-9702; O'Reilly Theater: 412-316-8200, Ext. 701; Wood Street Galleries: 412-471-5605, Ext. 2
Q: What is the food and drink policy for Cultural Trust theaters?
A: Beverages and snacks are available in all theaters prior to the show and at intermission. Water bottles may be taken into the auditorium. Spill-proof containers are available for purchase at most venues to enjoy your refreshments during the performance.
Q: Are there coat checks?
A: Coat checks are made available to suit weather conditions.
Q: Is there a contact number I can leave members of my family at home in case of an emergency?
A: You can leave your name, seat location and show you are attending with your babysitter at home with instructions to call these numbers in case of emergency: Benedum Center and Byham Theater: 412-456-2610; Harris Theater: 412-471-9702; O'Reilly Theater: 412-316-8222; Wood Street Galleries: 412-471-5605, Ext. 5
Q: Are your theaters accessible?
A: We have wheelchair accessible seating and restrooms on the orchestra levels. Patrons with special needs should notify the Box Office when purchasing tickets. More accessibility information >>>
Q: Why can't I print my Print at Home Tickets?
A: Please review our Print at Home Ticket FAQ page.
Q: What should I do if I lose my tickets?
A: Call 412-456-6666 and we will make duplicates and hold them at our Box Office for pick-up. There is a reprint fee of $2.00 per ticket.
Q: Do you sell gift certificates?
Q: Are there any devices to help the hearing impaired?
A: Infrared assistive listening devices are available in all theaters. Ushers can direct you to the guest services location.
Q: Do your theaters have elevators?
A: The Benedum Center elevator is located to the right of the main lobby and accesses all levels. The Byham Theater elevator is located at the top of the entrance lobby, to the left. Access is provided to the lower lobby (restrooms, coat room and pay phones), and to the top of the balcony only. The Harris Theater has accessible seating and restroom on the main floor, but does not have an elevator to the second floor balcony or the lower lobby restrooms. The O'Reilly Theater elevator is located to the left of the main entrance lobby and accesses all levels. The Wood Street Galleries elevator accesses all levels.
Q: How are the seats numbered in the theaters?
A: Benedum and Byham seats are numbered sequentially in the Center sections (101, 102, 103...) but in the Left sections the seats are odd numbers and in the Right sections the seats are even numbers. At the Benedum, for example, the Right Center section starts as follows: 22, 24, 26, etc. The Left Center section starts as follows: 21, 23, 25, etc. Ushers are available at every theater to direct you to your seats. View seating charts here>>>
Q: What is your child seating policy?
A: All children must have a ticket, provided: tickets may not be purchased for children under the age of 3 years and such children will not be admitted to the Benedum Center, Byham Theater, August Wilson Center, or Cabaret at Theater Square unless the show is designated for younger audiences. Any ticket for a child must be for a seat next to the seat occupied by the adult accompanying the child. Children disturbing the enjoyment of other theater patrons may be removed from the theater at the discretion of the Benedum Center, Byham Theater or Cabaret at Theater Square House Manager without refund.
Q: What is your bag policy?
A: A guest to a Pittsburgh Cultural Trust venue or event may enter with one bag that is no larger than 16” x 16” x 8”. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other type of device or vessel used for carrying or concealing items. Bags are subject to search and theatergoers may be requested to open their jackets prior to entering. Guests with prohibited items may return them to their vehicles. Unattended items left outside the facility doors will be discarded to ensure patron safety.