HAMILTON FAQ


#HAM4HAM Lottery Details

HOW TO ENTER
  • Use the official app for HAMILTON, now available for all iOS and Android devices in the Apple App Store and the Google Play Store (HamiltonMusical.com/App).
  • You can also visit HamiltonMusical.com/Lottery to register.
  • The lottery will open at 11 a.m. ET two days prior to the performance date and will close for entry at 9 a.m. ET the day prior to the performance.
  • Forty (40) orchestra tickets will be sold for every performance for $10 each.
  • Winner and non-winner notifications will be sent at approximately 11 a.m. ET the day prior to the performance via email and SMS (if mobile number is provided).
  • No purchase or payment necessary to enter or participate. Each winning entrant may purchase up to two (2) tickets. Only one entry per person. Repeat entries and disposable email addresses will be discarded.
  • Tickets must be purchased online with a credit card by 4 p.m. ET the day prior to the performance using the purchase link and code in a customized notification email. Tickets not claimed by 4 p.m. ET the day prior to the performance are forfeited. Lottery tickets may be picked up at will call beginning 2 hours prior to the performance with a valid photo ID. Lottery tickets void if resold.

ADDITIONAL RULES

Patrons must be 18 years or older and have a valid, non-expired photo ID that matches the name used to enter. Tickets are non-transferable. Ticket limits and prices displayed are at the sole discretion of the show and are subject to change without notice.
Lottery prices are not valid on prior purchases. Lottery ticket offer cannot be combined with any other offers or promotions. All sales final - no refunds or exchanges. Lottery may be revoked or modified at any time without notice. No purchase necessary to enter or win. A purchase will not improve the chances of winning.

Tickets for HAMILTON are currently on sale. Patrons are advised to check the official HAMILTON channels and TrustArts.org/HAMILTON for late-release seats which may become available at short notice.

General Ticketing Details

How many tickets can be purchased?

There will be a ticket limit of 4 tickets per household. Any ticket purchases that are detected to be purchases from potential brokers, patrons creating multiple accounts, or any action that indicates a purchase in excess of the 4 ticket limit may be cancelled without consideration.

How much do tickets cost?

Please visit TrustArts.org/HAMILTON for pricing on any available tickets.

How do I purchase tickets?

The only official online source for HAMILTON tickets in Pittsburgh is TrustArts.org.  Tickets can also be purchased in person at the Box Office at Theater Square, 655 Penn Avenue or via phone at 412-456-4800.

When will tickets be mailed?

When ordering tickets online, patrons will be given the option either to have tickets mailed to the address on their account or to pick them up at the box office. In a concerted effort to protect consumers, tickets ordered online will not be mailed or available for pick up until approximately 30 days after purchase. Tickets ordered in person with cash or check will be mailed approximately 30 days after purchase. Emailed tickets and print at home tickets will not be available for HAMILTON.

How is it possible that there are tickets on secondary ticket sites and that they are so outrageously priced?

If you see ticket prices exceeding the $490.25 level at the on sale, they are most likely coming from an unauthorized reseller source and may not be a valid ticket. Most HAMILTON tickets in Pittsburgh will not exceed $191.00 (plus applicable fees) at the on sale, with a select number of $490.25 premium seats available for each performance.

The Pittsburgh Cultural Trust’s website, TrustArts.org, is the only official online ticket source for PNC Broadway in Pittsburgh tickets. We make every effort to sell directly to consumers so that our guests receive the best seats at the best price and the best customer service. We are dedicated to keeping tickets out of the hands of resellers by investing in technology that thwarts ticketing bots, employing legal measures to take down misleading websites that attempt to look official, identifying and cancelling orders placed by unauthorized resellers, and our ongoing efforts to educate the public to the dangers of purchasing from brokers and the secondary ticket market.

Please see our official ticketing source page and video more information at TrustArts.org/OfficialTix. Tickets for HAMILTON or any other Pittsburgh Cultural Trust event purchased on a secondary site cannot be guaranteed. All tickets found to be sold above face value will be invalidated.

Will more tickets be released later?

Additional seats may be made available for sale closer to the engagement. There will be a lottery for forty $10 Orchestra seats for every public performance. More details regarding the HAMILTON lottery will be provided closer to the engagement.

The best way to learn about all Pittsburgh Cultural Trust events and happenings, including the release of tickets to in-demand events like HAMILTON, is by joining our email list at TrustArts.org and connecting with us on social media, @CulturalTrust on Facebook · Instagram · Twitter

Can I get on a waiting list for tickets?

There is no waiting list for HAMILTON tickets.

Are group sales available for HAMILTON?

Group sales will not be available for HAMILTON. However, group sales will be available for other 2018-19 season events. The best availability for group seating will be for Season Specials.

What if I can’t attend my purchased performance?

Since all sales are final, we are unable to offer refunds. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets.

Will there be an ASL, CLOSED CAPTIONED or AUDIO DESCRIBED performance?

Yes, the signed interpreted and closed captioned performance is Sunday, January 27 at 1:00 p.m. The Audio Described performance is Saturday, January 26 at 2:00 p.m. For more information about the Pittsburgh Cultural Trust’s commitment to making our performances and facilities available to all of our patrons, please visit TrustArts.org/Accessibility.

What if I can’t find my tickets or they get lost in the mail?

Tickets that have not been received, for any reason, including those that are lost or stolen, will be held at Will Call under the original account-holder name, and may be picked up with a valid photo ID beginning two hours prior to curtain time on the performance date ONLY. No name changes. No exceptions.

If I get tickets and want to share my excitement on social media, is there anything I should avoid?

Each ticket has a one-of-a-kind barcode, and when you share your tickets along with your personal information online, your tickets can be compromised. You can still share your excitement online, just make sure to #CoverTheCode by covering the barcode and any other personal information on your ticket.

Will there be a lottery for HAMILTON in Pittsburgh?

Yes. There will be a lottery for forty $10 Orchestra seats for every public performance. More details regarding the HAMILTON lottery will be provided closer to the engagement.

Will there be discounts for HAMILTON in Pittsburgh?

There are no discounts for HAMILTON.

Will Lin-Manuel Miranda or any other members of the Broadway cast be performing in Pittsburgh?

No. This will be an all new cast but it will be produced with the same talent, attention to detail, and high quality as the Broadway, Chicago, and West End productions.

Are charitable ticket donation requests available for HAMILTON?

We are unable to accommodate ticket donation requests for HAMILTON.

I am interested in EDUHAM (the subsidized HAMILTON Education Program). How do I learn more?

Thank you for your interest in the HAMILTON Education Program. For more information and to learn if your school is eligible, visit GilderLehrman.org/HAMILTON.

What is HAMILTON about?

HAMILTON is the story of America’s Founding Father Alexander HAMILTON, an immigrant from the West Indies who became George Washington’s right-hand man during the Revolutionary War and was the new nation’s first Treasury Secretary. Featuring a score that blends hip-hop, jazz, blues, rap, R&B and Broadway, HAMILTON is the story of America then, as told by America now.

What is the running time for HAMILTON?

Running time is 2 hours and 45 minutes, including intermission.

Is there an age recommendation?

HAMILTON is appropriate for ages 10+. The show contains some strong language and non-graphic adult situations. Every patron, regardless of age, must have a ticket. No child under age 3 will be admitted.

Where can I learn more about HAMILTON?

HamiltonMusical.com | @HAMILTONMusical on Facebook · Instagram · Twitter