Frequently Asked Questions
About Ticketing
How can I order tickets?
There are many ways to order tickets to Cultural Trust events.
- Purchase tickets online at TrustArts.org or CulturalDistrict.org
- Call 412-456-6666
- Visit the Box Office at Theater Square, 655 Penn Avenue
Learn about the benefits of ordering from the official ticket source >>>
Where can I find more information about Season Tickets and Subscriptions?
Please review our Season Ticket FAQ page.
Where can I find more information about Group Tickets?
Find more Group Ticket information in this FAQ.
What is your policy regarding ticket resale?
As a non-profit organization, the Pittsburgh Cultural Trust is dedicated to making tickets as affordable as possible for all audiences. Tickets purchased from official ticket sources cannot be resold, transferred or distributed to any ticket broker or any other person or entity for resale above the face value of the ticket. Should it come to the Pittsburgh Cultural Trust's attention that a ticket purchaser is a ticket broker, all current and future orders may be cancelled without notice or justification of action. The Pittsburgh Cultural Trust reserves the right to deny admission to any person with a ticket obtained in violation of these terms.
What is Ticket Protection by Booking Protect?
The Pittsburgh Cultural Trust has partnered with Booking Protect to provide you peace of mind with your ticket purchase. We recommend adding Ticket Protection by Booking Protect to your order, as without it all tickets are non-refundable.
Ticket Protection costs just 7% of your order total and allows you to apply for a full refund should you or anyone in your party be unable to attend due to a qualifying reason such as: contracting COVID-19 (with doctor's note), a family member contracting COVID-19 (with doctor's note), being high-risk with the advice of a doctor not to attend (with doctor's note), other illness, family emergency, or inclement weather. More details here.
Claim a refund up to 45 days after your performance date through a simple process exclusively on the Booking Protect website at refund.bookingprotect.com. By adding Ticket Protection to your order, you are agreeing to Booking Protect's Terms of Service here.
Why can't I print my Print at Home Tickets?
Please review our Print at Home Ticket FAQ page.
What should I do if I lose my tickets?
Call 412-456-6666 and we will make duplicates and hold them at our Box Office for pick-up. There is a reprint fee of $2.00 per ticket.
Do you sell gift cards?
Gift cards are available for all shows in the Cultural District in any money denomination. These gift cards can be purchased online, by phone, or in person at the Box Office.
I received a special offer. How do I access it?
If you received a promo code, you can enter it here. Offers without promo codes are accessed by logging into your account and then accessing the My Benefits page.
How do ticket fees work?
The Pittsburgh Cultural Trust offers "all-in" pricing. When purchasing tickets for Cultural District events, you’ll see the total cost of your ticket upfront, including all fees. What you see is exactly what you’ll pay—no hidden charges or sneaky additions to your order total.
How are ticket prices determined and where does my money go?
Ticket prices are set by artists or promoters. Artists and promoters typically earn the most revenue while venues tend to earn a small percentage of sales.
For Cultural District venues, operated by the non-profit Pittsburgh Cultural Trust or other arts partners, modest revenue from every ticket is crucial to offsetting the costs of theater maintenance, ticketing technology, and much more.
Why do I see different prices on different ticketing sites for the same Cultural District events?
Always purchase from official ticket sources for Cultural District events to ensure the best seats, service, and price and to avoid costly and inconvenient issues that arise when purchasing from unofficial sources. Learn more about our official ticket sources.