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Season Ticket FAQ

 

What is a subscription package?

A season subscription allows you to purchase the same number of tickets for every show in your selected series all at once. All of your performances will fall on a set day of the week and time; you may also have the same seat assignment for each show.
For example: If you are assigned seats in First Tier Left Center B 101-102 for the Tuesday Evening subscription of the PNC Broadway in Pittsburgh series, you will attend eight predetermined Broadway shows that are scheduled on Tuesday evening at 7:30PM and you will sit in these seat locations every time. We have many subscription series available: PNC Broadway in Pittsburgh, Pittsburgh Dance Council, and Trust Cabaret Series Review our Series & Packages here.

Are there benefits to buying season tickets?

As a season ticket holder, not only is it possible to save money over individual ticket purchases, but you also benefit from perks and flexibility not available to individual ticket buyers. Many shows offer a special price on tickets and by choosing to be an early buyer, you are locking in the best prices we are able to offer for these shows.
Buying the shows in one convenient package also means that you don’t have to remember to order your tickets as each show goes on sale. Other perks include ticket exchange privileges, swap-a-show opportunity, the ability to purchase additional tickets to some shows in your series before the general public, payment plans, convenient prepaid guaranteed parking and dining discounts to complete your experience at the theater.

How does guaranteed prepaid parking work?

Subscribers are able to purchase parking with their season ticket order. With these prepaid parking passes you are guaranteed entry into Theater Square Garage, ensuring you a hassle-free start to your outing. Each parking pass is good for one vehicle to gain entry to the garage during event hours – weekday evenings after 4:00PM and all day on Saturday and Sunday. Please remember to safeguard your parking passes as we cannot replace them if lost, stolen, or destroyed. Learn more about parking here.

How much do subscription packages cost?

Season ticket packages vary in cost each season. Pricing depends on which series day/time and seating area you choose. We have a variety of prices available to work with every budget.

Are there any additional fees for purchasing season tickets?

All fees are included in the package price. 

I am interested in purchasing season tickets for the full season. How do I go about doing that?

When available, you can purchase a full, renewable subscription package online at TrustArts.org, in person at the Box Office or by calling the Subscription line at 412-456-1390 (Monday through Friday 10AM – 5PM).

How many subscription seats can I purchase?

You can purchase up to 9 seats to any of our subscription series. If you are interested in purchasing 10 or more seats, please contact our Group Sales department at 412-471-6930 or visit TrustArts.org/groupsales.

I already have a subscription, how do I renew?

We take the worry out of renewing from season to season. All Trust subscribers will be automatically renewed each year. You’ll have peace of mind knowing your seats will remain secure year after year. If you’re not interested in the season once announced, you’ll be able to cancel easily if you contact us within 30 days after the season announcement. Just another way we are ensuring you never miss a moment of your favorite shows! Please make sure we have your current e-mail address and phone number to avoid any delays in receiving your information. Visit our Auto-Renew FAQ for details.

What methods of payment do you accept?

We accept payments made with credit card (Visa, MasterCard, American Express, Discover), personal check, and Cultural District gift certificate. 

What payment options are available?

For the PNC Broadway in Pittsburgh series, we offer a credit card payment plan called Broadway Easy Pay. Half of your order total will be charged to your credit card at the time of auto renewal. The remaining balance will be charged at a later date specified in materials emailed to you. 

When will I receive my season tickets?

If you chose to receive you season tickets by mail, tickets will typically be mailed by US first-class mail to the address listed on your account 4-6 weeks prior to the first show of the season. If your tickets have not arrived by this time, please contact us to have replacement tickets arranged at no additional charge. Replacement tickets will be held at will call for pick up. If you chose to receive mobile delivery, your tickets will be delivered by text message to your mobile phone 48 hours and 6 hours prior to you showtime. 

Can I purchase additional tickets?

Subscribers may purchase additional tickets prior to general public on-sale to share their experience with friends and family. You will be alerted by email when additional tickets for are available to purchase or visit your series Subscriber Resources page for details. 

How do I purchase additional tickets?

Once available, additional tickets may be purchased by logging into your subscriber account at TrustArts.org, by calling the Subscription line at 412-456-1390 or in person at Theater Square Box Office.

How many extra tickets to a show can I purchase?

In general, as a season ticket holder you are able to purchase up to 9 extra tickets within a production. However, some productions may limit the amount of extra tickets you can purchase to a smaller number. If you would like to purchase more than 9 extra tickets, we encourage you to contact our Group Sales department at 412-471-6930 or visit TrustArts.org/groupsales for availability.

Can the benefit of ordering priority tickets for season specials or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the primary names listed on the account. We are happy to provide additional tickets for your family and friends, but the request must come from the primary account holder(s). All tickets ordered will be delivered to the address or mobile phone number on the account, and a limit of 9 additional tickets per show per subscriber account will be strictly enforced. Ticket limits may vary by show. If you are bringing a large group, please contact Group Sales at 412-471-6930 or visit TrustArts.org/groupsales.

What can I do with tickets to shows I can't attend?

You may exchange your tickets to another performance of the same show until 72 hours prior to your ticketed performance. Some restrictions may apply. Please refer to your series Subscriber Resources page for details.
If you cannot attend any of the performances of that show, feel free to give the tickets to a friend to enjoy the show.
For select Series, you may also turn your ticket into a Tax Deductible Donation to the Pittsburgh Cultural Trust. Please make sure you call before your show to take advantage of this benefit. Benefit not available for PNC Broadway in Pittsburgh shows.

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits of becoming subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.
There are many ways subscribers can exchange their subscription tickets:

  1. Login to your Subscription account here
    From the sidebar of your account Profile, select Exchange/Donate Tickets. Season tickets eligible for exchange will be displayed. Follow the on-line instructions.
  2. Call the Season Ticket line at 412-456-1390 (Monday through Friday 10AM – 5PM). Please have your tickets in hand when calling.
  3. In-person at the Theater Square Box Office, 655 Penn Avenue, Downtown.

We recommend you make exchanges in advance. Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time. Exchanges will be made from the best available seating. Comparable seating cannot be guaranteed.

Generally, tickets must be exchanged no later than 72 hours in advance of the date of your scheduled performance. 

When exchanging from a lower to a higher priced performance or seat location, the price difference will be collected at the time of the exchange. If you exchange into a lower priced performance or seat location, the difference in price will not be refunded.

Some shows offer VIP or Premium seating in non-subscriber performance weeks. These seats are higher-priced than those in the subscription week. If you exchange out of the subscription week, please note it will be your responsibility to pay the price increase per ticket at the time of exchange. Subscriber pricing is only available in the subscriber performance week.

Tickets purchased through Group Sales or through an unauthorized ticket source may not be exchanged. A missed performance cannot be exchanged or refunded.

What do I do if I lost my tickets?

If you lost your season tickets, call us at 412-456-6666. Your seat assignment will be confirmed and we will have duplicate tickets waiting for you at the theater's box office for pick up. There is a reprint fee of $2 per ticket.

How do I change my address, phone number or email address?

We want to make sure you receive important information on a timely basis. In order to ensure the security of your account and that tickets are delivered to the proper owner, all changes must be submitted in writing and can only be made by the account holder. There are a few easy ways to make changes to your phone, address, or e-mail:

  1. Login to your Subscription account here
  2. E-mail Subscriptions@TrustArts.org
  3. Mail your updated information along with your account number to Pittsburgh Cultural Trust, Guest Services, 803 Liberty Ave, Pittsburgh, PA 15222.

I don’t know my password. What do I do?

Click here to go to TrustArts.org and click Login at the top of the page. Under “Forgot Your Password,” click Get Help enter the e-mail address associated with your account and a temporary password will be emailed to you. Click on the link provided in the email and create a new password. If you do not know the email address registered to your account, please contact Guest Services at 412-456-1390.

I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings and manage our own tickets. How would I do that?

If you are sharing your subscription with a friend, we recommend that you both purchase and manage your own packages individually and ask to be "seated with" each other. Splitting existing season accounts can be done if the current primary account holder makes this request in writing prior to the season ticket mailing. Please include each Subscriber’s mailing address, e-mail address and telephone number. Once separated, only the primary account holder can access their account and subscription information.

I can no longer attend the series, and would like to give my season tickets to a friend. Is that possible?

Yes, you can transfer your subscription to another person. Transfer requests must be submitted in writing prior to the season ticket mailing. Please include the new owner’s name, mailing address, e-mail address, and telephone number. This letter must be signed by the original season subscriber.

I am unable to attend this year, but would like to retain my subscription seats for the following year. What can I do?

Unfortunately, we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.

Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. Tickets must be exchanged 72 hours prior to your performance. No refunds can be given for missed performances.

I still have questions. How do I reach you?

There are many ways to reach us. Choose the one that best fits your needs.
By phone: call the Season Ticket line 412-456-1390, Monday - Friday 10AM-5PM. For general ticketing call 412-456-6666 Monday - Sunday 10AM-8PM
By email: Subscriptions@TrustArts.org
Online: TrustArts.org/Contact
In person: at Theater Square Box Office, Monday - Sunday 10AM-6PM

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