Hamilton FAQ and Lottery

To ensure that your ticket buying experience is as smooth as possible, here are the things you need to know ahead of time.

Hamilton FAQs

When do Hamilton tickets go on sale?

Hamilton tickets go on sale to the general public on Monday, June 24, 2024 at 10 a.m. EST. There will be an email and social media presale on Wednesday, June 19, 2024. Hamilton will play for 24 performances at the Benedum Center from September 11 – 29, 2024

Where can I purchase tickets?

The only official online source for Hamilton tickets in Pittsburgh is TrustArts.org. Tickets for Hamilton or any other Pittsburgh Cultural Trust event purchased on a secondary site cannot be guaranteed. All tickets found to be sold above face value will be invalidated.

What can I do to prepare and what can I expect when tickets go on sale on June 24?

• Create an account ahead of time.
  You will need to create a TrustArts.org account in order to purchase tickets online. We recommend that you create or update your existing account and know your password BEFORE June 24. The name and address on your account must match the credit card name and billing address you use for payment. If you experience any problem accessing or setting up your account, call 412-456-6666.


• Decide in advance which performances and price zones you want.
  Choose at least three options in case your first choice is not available when your turn arrives. If you need to coordinate with friends or family, please do so prior to the onsale. See the performance schedule at TrustArts.org/HAMILTON.


• Join the waiting room at TrustArts.org/HAMILTON before 10 a.m. EST on June 24, 2024.
  When you visit TrustArts.org/HAMILTON on Monday morning, June 24, you will be placed in the waiting room. All patrons in the waiting room before 10 a.m. EST will automatically receive a random place in the purchase queue. There is no advantage to arriving early as long as you are there before 10 a.m. EST. Once your number in the purchase queue is assigned, you will remain in that place as you approach the front of the line. Patrons visiting TrustArts.org/HAMILTON after 10 a.m. EST will be placed in order at the back of the line. Ticket availability messages may appear on your screen as updates are available. We expect a very high volume of traffic to the site so wait times may be longer than expected.


• Enter the website and find your tickets
  Keep an eye on your place in line — once you reach the front of the line, you will be redirected to the purchase page. There is a maximum purchase limit of nine (9) tickets per household. You will choose your performance and price zone. SELECT YOUR OWN SEAT may not be available.


• Review and complete your purchase
  Once you have tickets in your cart, you will have 11 minutes to complete your purchase. Carefully review the date, time, and quantity of your tickets. You will be asked to log in with your TrustArts.org account. There will be no guest checkout option. You will only be allowed to make one transaction, so please add all tickets to your cart before entering your payment information and checking out. A confirmation will be sent to the email address on file, and mobile tickets will be delivered 6 hours prior to your performance or made available for pickup at the Box Office at Theater Square after 14 days of purchase. The credit card used to purchase tickets along with a matching name on a valid ID are required when picking up tickets.

 

How much do tickets cost and how many can I purchase?

At on sale, ticket prices will range from $49 - $199, with a select number of premium seats available from $229 - $299. Prices are not inclusive of service fees and are subject to change.

There will be a purchase limit of nine (9) tickets per household. Any ticket purchases that are detected to be purchases from potential brokers, patrons creating multiple accounts, or any action that indicates a purchase in excess of the nine-ticket limit may be cancelled without consideration.

How is it possible that there are tickets on secondary ticket sites and that they are so outrageously priced?

If you see ticket prices exceeding the $299 level, they are most likely coming from an unauthorized reseller source and may not be a valid ticket. 

The Pittsburgh Cultural Trust’s website, TrustArts.org, is the only official online ticket source for PNC Broadway in Pittsburgh tickets. We make every effort to sell directly to consumers so that our guests receive the best seats at the best price and the best customer service. We are dedicated to keeping tickets out of the hands of resellers by investing in technology that thwarts ticketing bots, employing legal measures to take down misleading websites that attempt to look official, identifying and cancelling orders placed by unauthorized resellers, and our ongoing efforts to educate the public to the dangers of purchasing from brokers and the secondary ticket market.

Please see our official ticketing source page and video at TrustArts.org/OfficialTix. Tickets for Hamilton or any other Pittsburgh Cultural Trust event purchased on a secondary site cannot be guaranteed. All tickets found to be sold above face value will be invalidated.

Can I get on a waiting list for tickets?

There is no waiting list for Hamilton tickets.

What if I can’t attend my purchased performance?

Since all sales are final, we are unable to offer refunds. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets. Ticket Protection by Booking Protect is available. Learn more.

Will there be an ASL, CLOSED CAPTIONED or AUDIO DESCRIBED performance?

Yes, the Audio Described performances are the matinee performances on Saturday, September 14 and 28 at 2:00 p.m. The ASL performances are the matinee performances on Sunday, September 15 and 29 at 1:00 p.m. The GalaPro app* is in operation for select HAMILTON performances except September 11 and the evening perform ace on September 29. For more information about the Pittsburgh Cultural Trust’s commitment to making our performances and facilities available to all of our patrons, please visit TrustArts.org/Accessibility.

Will there be discounts for Hamilton in Pittsburgh?

There are no discounts for Hamilton.

Are charitable ticket donation requests available for Hamilton?

We are unable to accommodate ticket donation requests for Hamilton.

What is Hamilton about?

Hamilton is the story of America’s Founding Father Alexander Hamilton, an immigrant from the West Indies who became George Washington’s right-hand man during the Revolutionary War and was the new nation’s first Treasury Secretary. Featuring a score that blends hip-hop, jazz, blues, rap, R&B and Broadway, Hamilton is the story of America then, as told by America now.

What is the running time for Hamilton?

Running time is 2 hours and 50 minutes, including 20-minute intermission.

Is there an age recommendation?

Hamilton is appropriate for ages 10+. The show contains some strong language and non-graphic adult situations. Every patron, regardless of age, must have a valid ticket and must follow the health and safety guidelines, which will be communicated directly to ticketbuyers prior to the show and outlined at TrustArts.org/Welcome. No child under age three (3) will be admitted.

Where can I learn more about Hamilton?

HAMILTONMusical.com | @HAMILTONMusical on Facebook · Instagram · X

Hamilton Lottery

There will be a lottery for 40 $10 seats for all performances. Details will be announced closer to the engagement.