Know Before You Go: New Health and Safety Protocols

Know Before You Go

We are eager to welcome you back safely to Pittsburgh Cultural Trust in-person events and we commit to putting the safety of our patrons, artists, and staff first. We have implemented layers of defense based on guidance from health authorities and government agencies to minimize risk of COVID-19 transmission.

Realizing that a chain is only as strong as its weakest link we ask that our guests pledge to follow health and safety protocols to the best of their ability while visiting the Cultural District.

The Guest Pledge

As a guest of the Pittsburgh Cultural Trust, I pledge to put health and safety first. I am committing to my community, my fellow guests, my family, and my friends to put health and safety first. By attending an event at one of the Pittsburgh Cultural Trust’s facilities, I promise to:

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WEAR A MASK over my nose and mouth and follow the procedures in place for my safety.

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SOCIAL DISTANCE whenever possible.

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WASH HANDS often with soap and water for at least 20 seconds or use hand sanitizer.

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STAY AT HOME if I feel sick or have knowingly been exposed to someone with COVID-19.

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BE PATIENT AND KIND to staff, volunteers, and other guests.

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FOLLOW THE ‘NEW NORMAL’ POLICIES such as mobile ticketing, and health and security screenings.

The Trust Pledge

The Pittsburgh Cultural Trust commits to our community, guests, artists, volunteers, and staff to put health and safety first. We pledge to:

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Hold ourselves to the ‘Gold Standard’ in cleaning

The Pittsburgh Cultural Trust is the first performing arts venues in Pennsylvania to receive Global Biorisk Advisory Council (GBAC) Star Facility Accreditation for stringent protocols for cleaning, disinfection, and infectious disease prevention in its facilities. At this time accreditation has been provided for the Benedum Center and Byham Theater with GBAC STAR accreditation pending for the Greer Cabaret Theater, Harris Theater and O’Reilly Theater.

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Prioritize safe entry procedures

We have implemented contactless ticketing. We encourage you to purchase tickets online, which will allow for a more contactless in-theater experience. The Trust is implementing contactless scanners, meaning guests will be able to scan their own mobile, print at home, or physical ticket upon arriving on-site to gain admission to the performance.

In accordance with public health guidance and applicable law, COVID-19 related health protocols may be in effect at the time of performance, including the completion of a brief health and safety questionnaire. Guests will be contacted prior to their event with any required health and safety entry procedures.

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Keep the air in our venues clean

We have improved overall air quality, expanded the use of high-efficiency filters, and added new HVAC technologies. The Trust has reviewed and improved air quality in all our venues. We have also equipped all HVAC systems with upgraded, Merv-16 rated filters, which have been identified to be much more effective in trapping microscopic particles, including COVID-19.

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Prioritize equity and accessibility

The Pittsburgh Cultural Trust values diversity, equity and inclusion as an organization, as an employer and as host to performers, artists and audiences from around the world. The Trust is deeply committed to providing diverse, high-quality programming and meaningful experiences that engage and enrich the community, expanding an appreciation for and a knowledge base of other people, cultures, values and perspectives.

Please contact us if you have accessibility questions or require additional assistance related to our COVID-19 policies via phone [412-456-6666] or using our Contact Us form.

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Provide Ticket Protection and Flexible Refunds

Your investment is safe with us. If a show cancels, you will be provided a range of options including a full refund of your ticket purchase. Additionally, as the performance nears, if you or a member of your party exhibit symptoms of COVID-19 or have been exposed to someone diagnosed with COVID-19, you may request a refund – no questions asked. Ticket buyers requesting a refund should notify the box office prior to the scheduled performance by calling 412-456-6666.

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Unforgettable Shared Experiences

Thank you for playing your part to keep yourself, your fellow guests, our staff, artists, and volunteers safe. Please review the pertinent health and safety information before your in-person event and contact Guest Services if you have any questions or concerns: 412-456-6666 | Contact Form

Please check back for updates to our safety measures prior to attending Cultural District programs.