What time do theater doors open for a performance?

The doors to the theater lobbies typically open 1 hour prior to curtain. However, presenters may open the auditorium doors at their discretion.

Is there a dress code for The Trust's theaters?

While many patrons prefer to wear suits and dresses, others dress more casually. Above all, dress comfortably.

What is the number for the Lost and Found?

If you lost or misplaced an item at the Greer Cabaret, please call 412-456-1392. For any of our other theaters or in one of our Galleries, please call our 24 hour campus security desk at 412-456-2610.

What is the food and drink policy for Cultural Trust theaters?

No outside food or beverages are permitted in our venues. Beverages and snacks are available in all theaters prior to the show and at intermission. Spill-proof containers are available for purchase at most venues to enjoy your refreshments during the performance.

The Lounge at the Greer Cabaret and Greer Cabaret Theater offer elevated dining experiences in the Cultural District. Learn more about food and drink options at the Greer.

Where do I park?

Directions and parking info can be found here.

Can I drop people off in front of the theater?

Yes, curbside drop off is allowed.

What do I do if I lost my prepaid parking pass?

Unfortunately, prepaid parking passes cannot be replaced. If you lose your parking pass, you will need to purchase a new one. Please call 412-456-6666 for help.

Are there coat checks?

Coat checks are made available to suit weather conditions.

Is there a contact number I can leave members of my family at home in case of an emergency?

You can leave your name, seat location and show you are attending with your babysitter at home with instructions to call these numbers in case of emergency: Benedum Center and Byham Theater: 412-456-2610; Harris Theater: 412-471-9702; O'Reilly Theater: 412-316-8222; Wood Street Galleries: 412-471-5605, Ext. 5

Are your theaters accessible?

We have wheelchair accessible seating and restrooms located on the orchestra level. Lactation spaces are available in the Benedum Center and Byham Theater. And adult changing table is available at the Benedum Center. If you or someone in your party has specific accessibility needs, please contact the Box Office when purchasing tickets. More accessibility information >>>

Do you offer accommodations for patrons who are hard of hearing?

Infrared assistive listening devices are available in all theaters. Ushers can direct you to the guest services location. More accessibility information >>>

Do your theaters have elevators?

The Benedum Center elevator is located to the right of the main lobby and accesses all levels. The Byham Theater elevator is located at the top of the entrance lobby, to the left. Access is provided to the lower lobby (restrooms and coat room), and to the top of the balcony only. The Harris Theater has accessible seating and restroom on the main floor, but does not have an elevator to the second floor balcony or the lower lobby restrooms. The O'Reilly Theater elevator is located to the left of the main entrance lobby and accesses all levels. The Wood Street Galleries elevator accesses all levels.

How are the seats numbered in the theaters?

Benedum and Byham seats are numbered sequentially in the Center sections (101, 102, 103...) but in the Left sections the seats are odd numbers and in the Right sections the seats are even numbers. At the Benedum, for example, the Right Center section starts as follows: 22, 24, 26, etc. The Left Center section starts as follows: 21, 23, 25, etc. Ushers are available at every theater to direct you to your seats.  View seating charts here>>>

What is your child seating policy?

To help you make an informed decision on whether this show is appropriate for your child, we encourage you to seek additional information on each show you consider attending. Policies may vary per presenter.

All children attending a performance must have a ticket. Tickets may not be purchased for children under the age of 3 years and such children will not be admitted. Any ticket for a child must be for a seat next to the seat occupied by the adult accompanying the child. Children under 12 years must be accompanied by an adult. Children disturbing the enjoyment of other theater patrons may be removed from the venue at the discretion of the theater's management. No refund will be given.

What is your bag policy?

 A guest to a Pittsburgh Cultural Trust venue or event may enter with one bag that is no larger than 16” x 16” x 8”. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other type of device or vessel used for carrying or concealing items. Bags are subject to search and theatergoers may be requested to open their jackets prior to entering. Guests with prohibited items may return them to their vehicles. Unattended items left outside the facility doors will be discarded to ensure patron safety.